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EMIS

February 2021

Updated Issue Summary Status Sites affected Subscribers affected STP
26 February 2021 No daily deltas received for EMIS006 Daily deltas have not been received for EMIS006 since 24/02/21. This has been raised with EMIS to investigate.

Resolved - daily deltas received and processed 01/03/2021

Resolved 51 Practices Yes NEL

NWL

SEL

25 February 2021 Disabled Practices 3 practices are showing as disabled in the daily delta extract from 24/02/2021. This has stopped any data for these practices being received from EMIS. This is a temporary issue with the EMIS extract and is usually rectified by EMIS, without the need for practice activity.

Resolved - data received and processed 26/02/21

Resolved 3 Practices Yes NEL

NWL

SEL

24 February 2021 No daily deltas received for EMIS001 Daily deltas have not been received for EMIS001 since 22/02/21. This has been raised with EMIS to investigate.

Resolved - data received and processed 24/02/21

Resolved 141 Practices Yes NEL

NWL

SEL

23 February 2021 Disabled Practices 3 practices are showing as disabled in the daily delta extract from 22/02/2021. This has stopped any data for these practices being received from EMIS. This is a temporary issue with the EMIS extract and is usually rectified by EMIS, without the need for practice activity.

Resolved - data received and processed 24/02/21

Resolved 3 Practices Yes NEL

SEL

22 February 2021 Disabled Practices 57 practices are showing as disabled in the daily delta extract from 20/02/2021. This has stopped any data for these practices being received from EMIS. This is a temporary issue with the EMIS extract and is usually rectified by EMIS, without the need for practice activity.

23/02 - data for 51 practices received and processed. Awaiting on data for 6 practices

Resolved - data for the remaining 6 practices received and processed 01/03/21

Resolved 57 Practices Yes NEL

NWL

SEL

22 February 2021 No daily deltas received for EMIS002 or EMIS003 Daily deltas have not been received for EMIS002 or EMIS003 since 20/02/21. This has been raised with EMIS to investigate.

22/02 - EMIS002 received. EMIS003 still not received.

23/02 - EMIS have informed us the extract has failed for the past few nights. Still waiting confirmation

on when this will be received.

26/02 - EMIS003 has still not been received. This has been escalated to EMIS

Resolved - EMIS003 received and processed 28/02/21

Resolved 230 Practices Yes NEL

NWL

SEL

19 February 2021 No daily deltas received for EMIS001 and EMIS006 Daily deltas have not been received for a number of GP practices. This has been raised with EMIS to investigate.

Resolved - daily delta's received 19/02/21

Resolved 192 Practices Yes NEL

NWL

SEL

12 February 2021 Disabled Practices Three practices are showing as disabled in the daily delta extract from 12/02/2021. This has stopped any data for these practices being received from EMIS. This is a temporary issue with the EMIS extract and is usually rectified by EMIS, without the need for practice activity.

Resolved - data received and processed 15/02/21

Resolved F82031

G83029

E84011

Yes NEL

NWL

SEL

12 February 2021 Disabled Practices Three practices are showing as disabled in the daily delta extract from 11/02/2021. This has stopped any data for these practices being received from EMIS. This is a temporary issue with the EMIS extract and is usually rectified by EMIS, without the need for practice activity.

Resolved - data received and processed 15/02/21

Resolved E86014

F86040

F84685

Yes NEL

NWL

10 February 2021 Disabled Practice F84698 is showing as disabled in the daily delta extract from 09/02/2021. This has stopped any data for this practice being received from EMIS. This is a temporary issue with the EMIS extract and is usually rectified by EMIS, without the need for practice activity.

Resolved - Data received and processed 11/02/21

Resolved F84698 Yes NEL
8 February 2021 Disabled Practice Six EMIS practices are showing as disabled in the daily delta extract from 06/02/2021. This has stopped any data for these practices being received from EMIS. This is a temporary issue with the EMIS extract and is usually rectified by EMIS, without the need for practice activity.

Resolved - All data awaiting to be processed was completed 08/02/21

Resolved G85651

G85087

G85008

F84053

Y00206

F82015

Yes NEL

NWL

SEL

5 February 2021 No daily deltas received for EMIS002 and EMIS006 Daily deltas have not been received for a number of GP practices. This has been raised with EMIS to investigate.

Resolved - All data awaiting to be processed was completed 08/02/21

Resolved 168 Practices Yes NEL

NWL

SEL

4 February 2021 Disabled Practice F84083 is showing as disabled in the sharing agreements file of the daily delta extract from 04/02/2021. This has stopped any data for this practice being received from EMIS, until the practice is showing as 'enabled' in the sharing agreement file. This is a temporary issue with the EMIS extract and is usually rectified by EMIS, without the need for practice activity.

Resolved - All data awaiting to be processed was completed 08/02/21

Resolved F84083 Yes NEL
3 February 2021 No daily deltas received for EMIS002 Daily deltas for EMIS002 have not been received since 01/02/21. This has been raised with EMIS to investigate.

04/02/21 - Update from EMIS - We have found last night that SSIS02 has been running slow/delayed and seems like it has been overworked. We are currently investigating the root cause of the issue and extracts are slightly delayed than usual. We are hoping this is resolved over the next couple of days.

Resolved - All data awaiting to be processed was completed 08/02/21

Resolved 117 Practices Yes NEL

NWL

SEL

2 February 2021 Processing Backlog Due to the AWS outage on 1 February, we have a backlog of data waiting to be processed from yesterday and this morning. We suspect this will all be processed by this afternoon.

Resolved - All data awaiting to be processed was completed 02/02/21

Resolved Yes NEL

NWL

SEL

1 February 2021 Disabled Practices Three EMIS practices are showing as disabled in the sharing agreements file of the daily delta extract from 01/02/2021. This has stopped any data for these practices being received from EMIS, until the practice is showing as 'enabled' in the sharing agreement file. This is a temporary issue with the EMIS extract and is usually rectified by EMIS, without the need for practice activity.

Resolved - practice agreement showing as enabled in extract received 02/02/21. Data processed 03/02/21.

Resolved E86011

F84010

G85132

Yes NEL

NWL

SEL

1 February 2021 No daily deltas received for EMIS006 Daily deltas for EMIS006 have not been received since 30/01/21. This has been raised with EMIS to investigate.

Resolved - Daily delta's received 01/02/21

Resolved 51 Practices Yes NEL

NWL

SEL

29 January 2021 Disabled Practices Two EMIS practices are showing as disabled in the sharing agreements file of the daily delta extract from 27/01/2021. This has stopped any data for these practices being received from EMIS, until the practice is showing as 'enabled' in the sharing agreement file. This is a temporary issue with the EMIS extract and is usually rectified by EMIS, without the need for practice activity.

03/02/21 - These two practices are still showing as disabled, so no data has been received. This has been raised with EMIS support and a full re-bulk is required for each practice. This is scheduled for week ending 07/02/21

Resolved - Data received from EMIS and processed on 08/02/21

Resolved Y06113

Y01090

Yes NWL

SEL

January 2021

Updated Issue Summary Status Sites affected Subscribers affected STP
30 January 2021 Disabled Practices Two EMIS practices are showing as disabled in the sharing agreements file of the daily delta extract from 30/01/2021. This has stopped any data for these practices being received from EMIS, until the practice is showing as 'enabled' in the sharing agreement file. This is a temporary issue with the EMIS extract and is usually rectified by EMIS, without the need for practice activity.

Resolved - data received 31/01/21

Resolved F82005

F84631

Yes NEL
29 January 2021 Disabled Practices Five EMIS practices are showing as disabled in the sharing agreements file of the daily delta extract from 27/01/2021. This has stopped any data for these practices being received from EMIS, until the practice is showing as 'enabled' in the sharing agreement file. This is a temporary issue with the EMIS extract and is usually rectified by EMIS, without the need for practice activity.

Resolved - Data for F82031, F82619, E86047, E84039 & G83029 received 30/01/21.

Resolved
F82031

F82619

E86017

E84039

G83029

Yes NEL

NWL

SEL

26 January 2021 Missing EMIS Codes A number of EMIS local codes have been received that are not in the reference information we receive from EMIS, so the DDS is unaware of what these clinical codes are for, or what they mean.

Unknown codes received in the EMIS extracts are not transformed into the DDS, so data items using these codes will not be transformed at this time (although all other received data will continue to be processed as normal). As we are unaware of what these codes are for, we can't say what the impact of this information not being transformed will be.

We have requested the required information from EMIS and once received, the recently omitted data will be transformed.

Resolved - Missing drug and clinical codes were provided by EMIS 01/02/21. Any affected records have now been processed.

Resolved Yes NEL

NWL

SEL

25 January 2021 No daily deltas received for EMIS001, EMIS002, EMIS003 and EMIS004 All EMIS practices publishing data to the DDS have their data uploaded to one of six EMIS SFTPs. We receive an extract from each SFTP daily, however a daily extract for SFTP EMIS001, EMIS002, EMIS003 and EMIS004 has not been received since 23/01/2021.

Notice from EMIS 'Yesterday we experienced a technical problem that affected the delivery of extracts for some customers. As a result, we are sorry that you did not receive your regular extract today, 25 January. Our technical teams identified that is was a hardware problem and engaged with our hardware partners who have now resolved the issue. We can now confirm that the issue is resolved and you will receive your regular extracts from tomorrow, 26 January, onwards'

Resolved - Extracts received 25/01/2021

Resolved 487 Practices Yes NEL

NWL

SEL

22 January 2021 No daily deltas received for EMIS003 All EMIS practices publishing data to the DDS have their data uploaded to one of six EMIS SFTPs. We receive an extract from each SFTP daily, however an extract for SFTP EMIS003 has not been received since 20/01/2021.

Resolved - Extract received 23/01/2021, containing daily deltas since last extract.

Resolved 114 Practices Yes NEL

NWL

SEL

22 January 2021 Disabled Practices Three EMIS practices are showing as disabled in the sharing agreements file of the daily delta extract from 21/01/2021. This has stopped any data for these practices being received from EMIS, until the practice is showing as 'enabled' in the sharing agreement file. This is a temporary issue with the EMIS extract and is usually rectified by EMIS, without the need for practice activity.

Resolved - Practice agreement showing as enabled in extract received 23/01/2021.

Resolved E86618

F82630

F86064

Yes NEL

NWL

August 2020

Updated Issue Summary Status Sites affected Subscribers affected STP
26 August 2020 Essential Bulk Extracts Maintenance this 28th-31st August The following is a notification we have received from EMIS Health regarding their bulk extract service for maintenance this weekend 28th-31st August. This will affect customers using a Discovery Data Service Remote Subscriber Database. Please review the notification below and contact your Account Manager if you have any queries.

Notification from EMIS Health as follows:

EMIS are required to undertake essential maintenance on the underlying architecture supporting Bulk Extract Interface in order to maintain service performance and availability, and keep within the boundaries of their support agreements with vendors.

This work is being planned to take place urgently over this coming Bank Holiday weekend, with the expectation that this will minimise disruption. The work is expected to take up to four days whilst we work with the system vendors (Microsoft and HPe) carrying out the maintenance.

As a result, EMIS do not expect to generate any extracts from 28th August – 31st August inclusive. When extract generation restarts on 1st September, there will be a risk of a reduced service and suspension of bulk and rebulks for up to 1 week whilst the extract servers catch up with the data processing. No data will be lost.

EMIS apologise for the disruption that this may cause, it is unfortunately unavoidable and wholly necessary to ensure future service continuity.

We will send a further communication once the work has completed.

Resolved

November 2020

Updated Issue Summary Status Sites affected Subscribers affected STP
13 November 2020 Missing clinical codes On the 30th October EMIS released an update to their system which provided us with a large extract of missing EMIS clinical codes, effecting circa 1.5 million records across all the EMIS practices in the DDS. This has meant that all the EMIS extracts that have been processed by the DDS, are now being re-processed where the missing codes have been identified, to apply these missing codes to the data. This has in turn had a knock-on effect with our inbound data processing queues and has resulted in a back log of daily deltas in the queues waiting to be processed across multiple practices for TPP, EMIS and Vision. LHS are doing all that they can to process the data through the queues as quickly as possible. Resolved

TPP

January 2021

Updated Issue Summary Status Sites affected Subscribers affected STP
22 January 2021 Local code not received A TPP local code has not been received from TPP, so the DDS is unable to transform practices with this missing code in their record. This should be resolved as part of the SRCode table build, noted below, expected to be received over the weekend. This missing code is stopping us from processing the daily extracts for the sites affected.

Resolved - Codes provided by TPP 25/01/2021 and practice daily extracts transformed.

Resolved 13 Practices Yes NWL
22 January 2021 Strategic Reporting Extracts - essential maintenance TPP have informed us that they are performing some essential maintenance work which may affect the Strategic Reporting Extracts in your area. This work may cause your next delta extract to be larger than usual and therefore may include data which has already been included in your previous extract. It may also cause the extract to only contain data up to 14:00, however any subsequent data will be included in your next extract.

Resolved - extracts intended for 24/01 and 25/01 received by the DDS on 26/01/2021. The DDS is now up to date with the data received from the SystmOne Gateway.

Resolved NEL

NWL

SEL

22 January 2021 Reference data release - causing delays TPP have performed a reference data release today. This means that the SRCode table has been scheduled for a full build; this will cause a major delay in the downloading of data to the SystmOne Gateway, and similar delays uploading the extracts to DDS.

Resolved - SRCode table received for each practice by 26/01/2021.

Resolved NEL

NWL

SEL

Vision

Date

Updated Issue Summary Status Sites affected Subscribers affected STP

Adastra

Date

Updated Issue Summary Status Sites affected Subscribers affected STP

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